Payment and Refund Policy
Last updated: 21 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of Course A stage production resources offered through stageflory. These resources include detailed guidance on lighting design, camera positions, sound cues, set preparation and smooth workflows for both live and recorded shows. The policy covers digital downloads, access to online materials, subscription-based course modules and any bundled physical or digital assets related to stage production training. It does not cover third-party services or external events organised separately from stageflory.
Customers purchasing these resources are expected to review the full description of each product before completing a transaction. The policy ensures transparency for all UK residents and complies with applicable consumer protection laws.
Prices, Currencies, Taxes and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Additional charges may arise for premium features, extended access periods or optional add-on materials such as detailed lighting plots or sound cue libraries. stageflory will clearly indicate any such extras before payment is authorised. Currency conversion fees applied by the customer’s payment provider remain the customer’s responsibility and are not refunded by stageflory.
Prices are subject to change without prior notice, although confirmed orders will be honoured at the price displayed at the time of purchase.
Accepted Payment Methods, Payment Authorisation and Payment Security
stageflory accepts major credit and debit cards, PayPal and bank transfers for course resources. Payment authorisation occurs immediately upon order submission. All transactions are processed through secure third-party gateways that comply with PCI DSS standards. stageflory does not store card details on its systems.
Customers must ensure sufficient funds are available at the time of purchase. Authorisation failures will result in the order being placed on hold until resolved.
Order, Booking or Service Confirmation and When a Contract Is Formed
A contract is formed once stageflory sends an order confirmation email containing details of the purchased resources, access instructions and payment summary. Until this confirmation is received, no binding agreement exists. Customers should retain the confirmation email for their records.
Access to digital resources is typically granted within minutes of successful payment, subject to account verification.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have a 14-day cooling-off period from the date of order confirmation. During this period, customers may cancel without providing a reason. However, if the customer has already downloaded or accessed the digital content, the right to cancel may be lost once performance has begun with the customer’s consent.
Cancellations must be notified in writing via the contact form on the Contacts page or by email to [email protected].
Refund Eligibility, Exclusions and Non-Refundable Items or Services
Refunds are available for unused digital resources returned within the 14-day period where no substantial access has occurred. Exclusions apply to customised materials, completed downloads, promotional bundles and any resources marked as non-refundable at purchase. Services such as live workflow consultations are non-refundable once scheduled or delivered.
Refunds will not be granted for buyer’s remorse after content has been viewed or for failure to meet personal expectations regarding stage production techniques.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers should first log into their account and submit a request through the designated support channel. The request must include the order number, date of purchase, description of the resource and reason for the refund. Supporting evidence such as screenshots of access attempts may be requested. stageflory will acknowledge receipt within two working days.
Requests lacking required information will be returned for completion, extending the review period.
Inspection, Approval, Rejection and Notification of the Refund Decision
Upon receipt, stageflory inspects whether the resource has been accessed beyond permitted limits and verifies eligibility against the policy. Customers receive written notification of the decision within ten working days. Approved refunds proceed to processing; rejected requests include a clear explanation and information on any further options available under UK law.
Refund Method, Processing Time and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, although bank transfer refunds may require up to fourteen days to appear in the customer’s account. stageflory is not responsible for delays caused by the customer’s financial institution.
Special Rules for Digital Content, Subscriptions, Services or Promotional Offers Where Relevant
Digital content is supplied immediately upon payment, and customers expressly consent to this by completing the purchase. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may exclude refunds even within the standard cooling-off period if stated at the time of purchase. Access to subscription content ceases upon cancellation or expiry.
Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud
Failed payments must be resolved within seven days or the order will be cancelled automatically. Duplicate charges detected by stageflory are refunded promptly upon verification. Chargebacks are investigated thoroughly; unjustified chargebacks may result in account suspension. Suspected fraudulent activity leads to immediate order hold and referral to relevant authorities while preserving customer rights under UK legislation.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects the customer’s statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or UK GDPR and Data Protection Act 2018. These rights include remedies for faulty digital content and the right to receive clear pre-contract information. stageflory cannot exclude or limit these protections.
Contact Route, Policy Changes and Last-Updated Date
Queries regarding this policy should be directed to [email protected] or via the contact form on the Contacts page. stageflory may update the policy periodically to reflect changes in law or business practices. The current version date appears at the top of this page. Continued use of the site after updates constitutes acceptance of the revised terms. The Cofton Centre, Groveley Lane, Longbridge, Birmingham B31 4PT, United Kingdom remains the registered address for formal correspondence.